1. Introduction
At CryptoWise, we strive to provide high-quality cryptocurrency investment insights and educational resources. This Refund Policy outlines our procedures and conditions for refunds of our premium services, subscriptions, and digital products.
By purchasing any services or products from CryptoWise, you agree to the terms of this Refund Policy. Please read this document carefully before making any purchases.
2. Refund Conditions
2.1 Premium Subscription Services
For our subscription-based services, the following refund conditions apply:
- 14-Day Money-Back Guarantee: New subscribers are eligible for a full refund within 14 days of their initial subscription purchase if they are not satisfied with the service.
- Prorated Refunds: After the initial 14-day period, we may provide prorated refunds for the unused portion of your subscription under exceptional circumstances, reviewed on a case-by-case basis.
- Renewal Charges: No refunds will be issued for automatic subscription renewals if the cancellation request is received after the renewal date. It is the subscriber's responsibility to cancel their subscription before the renewal date.
2.2 One-Time Purchase Digital Products
For one-time purchase digital products (reports, guides, e-books), the following refund conditions apply:
- Pre-Access Refunds: Full refunds are available before you access or download the digital content.
- Post-Access Refunds: Due to the nature of digital products, once you have accessed, downloaded, or received the digital content, refunds are generally not provided unless the product is substantially defective.
- Defective Content: If the digital product is demonstrably defective or does not match the description, you may be eligible for a full refund within 7 days of purchase.
2.3 Consulting Services
For personalized consulting services, the following refund conditions apply:
- Cancellation Before Service: Full refunds are available if you cancel at least 48 hours before the scheduled consultation.
- Late Cancellations: Cancellations made less than 48 hours before the scheduled consultation are eligible for a 50% refund.
- No-Shows: No refund will be provided if you fail to attend a scheduled consultation without prior notice.
- Service Quality: If you are unsatisfied with the quality of the consultation, please contact us within 3 days of the service for a case review.
3. Refund Exclusions
Refunds will not be provided in the following circumstances:
- If the refund request is based on external factors beyond our control, such as market performance or investment outcomes
- If the refund request is due to incompatibility with your devices or systems that were clearly stated in our system requirements
- If the refund request is made after the eligible refund period has expired
- If you have violated our Terms and Conditions
- For any promotional or discounted purchases specifically marked as "non-refundable"
- If you have been found to be abusing our refund policy through multiple purchases and refunds
4. Refund Process
4.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at refunds@cryptowise.com with the subject line "Refund Request"
- Include your order number, the email address used for the purchase, and the date of purchase
- Clearly state the reason for your refund request
- Provide any relevant information or documentation that supports your request
4.2 Refund Review Process
Once we receive your refund request, the following process applies:
- We will acknowledge receipt of your request within 2 business days
- Our team will review your request based on the conditions outlined in this policy
- We may request additional information if needed to process your refund
- We will communicate our decision regarding your refund request within 5-7 business days
4.3 Refund Timeframes
If your refund is approved, please note the following timeframes:
- Credit/Debit Card Payments: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer
- PayPal Payments: Refunds are usually processed within 3-5 business days
- Cryptocurrency Payments: Refunds will be processed within 7-10 business days and will be refunded in the equivalent USD value at the time of refund, not the original cryptocurrency amount
5. Subscription Cancellations
Canceling your subscription is different from requesting a refund. To cancel a subscription:
- Log into your CryptoWise account
- Navigate to "Account Settings" > "Subscriptions"
- Select the subscription you wish to cancel and click "Cancel Subscription"
- Follow the prompts to confirm cancellation
Alternatively, you can email support@cryptowise.com with your cancellation request.
Please note that canceling your subscription will stop future billing but does not automatically qualify you for a refund of past charges.
6. Special Circumstances
6.1 Technical Issues
If you experience technical issues that significantly impair your ability to use our services or access our products, please contact our technical support team at support@cryptowise.com before requesting a refund. We will make reasonable efforts to resolve any technical issues.
6.2 Service Interruptions
In the event of extended service interruptions or downtime (more than 24 consecutive hours), we may offer compensation in the form of subscription extensions, credits, or partial refunds, determined at our discretion based on the duration and severity of the interruption.
6.3 Account Terminations
If we terminate your account due to violations of our Terms and Conditions, no refunds will be provided for any remaining subscription period or unused services.
7. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
We will notify subscribers of any significant changes to our Refund Policy via email or through a notification on our website.
8. Contact Information
If you have any questions about our Refund Policy, please contact us:
